1. Availability and timing
Our collection is currently available for enquiries. Images are design visualisations, not photographs of finished stock. We confirm availability, final materials and colour finish, sizes and any production lead time before requesting payment. We do not represent enquiry selections as reserved stock.
We provide an agreed delivery estimate in writing before you buy. For UK consumer orders, delivery is within 30 days after the contract is made unless a different period has been expressly agreed, for example for a production order. If an essential delivery date matters, tell us before agreeing the purchase. We will contact you about a delay and explain your cancellation options where applicable.
2. UK delivery
Standard delivery within the UK is included in the displayed UK price. Optional express delivery, if available, and any exceptional service requirements will be quoted in advance. We do not add a delivery supplement to an accepted order without your agreement. Coverage and delivery timing depend on the address and carrier.
3. International delivery
International enquiries are welcome, subject to courier coverage and applicable restrictions. The Germany, USA and UAE displays are delivered-price estimates; a final country-specific quote is required before payment. For other destinations, the website shows UK product prices as a reference and international delivery is quoted separately.
The written quote identifies the goods, delivery charge, currency, applicable taxes, known import charges and whether charges are prepaid or payable to the carrier or customs authority on arrival. Where exact charges cannot reasonably be calculated in advance, we explain how they arise. US sales tax may be additional if required. We do not describe a destination as all-inclusive until its actual arrangements are confirmed.
4. Dispatch and tracking
For an accepted order, we provide dispatch and tracking information where available. Delivery times are estimates unless a date is expressly guaranteed. Please check the address and contact us promptly about errors. We will explain any reasonable agreed rerouting cost before arranging it.
5. Loss, damage and failed delivery
Contact us if a parcel is missing, damaged or incorrect. Keep any useful packaging and photographs where practical, but these do not replace or restrict your legal rights. We remain responsible for the goods until they reach you or a person you nominated, subject to the legal rules for independently appointed carriers. A carrier investigation does not remove our obligations to you.
Contact us to arrange redelivery or a return if delivery fails. Any further charge must be lawful, reasonable and disclosed; it is not an automatic penalty. For returns and cancellations, see the Returns Policy.