1. How to contact us
Email tectonic.olga@outlook.com, call +44 7846 866 834, or write to TECTONIC SHOE SHOP LTD, 66 Paul Street, London, England, United Kingdom, EC2A 4NA.
Give your name, preferred contact method, order/reference information if you have it, what went wrong and the outcome you would like. Photos or documents can help, but do not send card details or unnecessary identity documents. You can complain without using a special form.
2. What happens next
We acknowledge the concern, review the available information and provide a response or progress update without undue delay. If we need more information or time, we explain why and what happens next. We do not delay a refund or other statutory remedy simply because a carrier or internal review is ongoing.
If you are unhappy with the initial response, ask for a further review and explain what remains unresolved. Where applicable rules require information about an approved alternative dispute resolution body and our participation position, we will provide it at the appropriate stage. We do not claim membership of an ADR scheme that has not been confirmed.
3. Your other options
This process does not prevent you using legal remedies, seeking independent consumer advice or exercising applicable payment-provider rights. A privacy complaint may be raised directly with the Information Commissioner’s Office. For returns, see the Returns Policy.